About immediate purchase

Frequently Asked Questions about the Online Immediate Procurement 2022

The online instant purchase will take place on May 29 from 2 pm. The ticket store will remain permanently open for you after May 29.

Personalization and printing of your online tickets for the Bayreuth Festival 2022

The following steps are necessary to make an immediate online purchase at the Bayreuth Festival

1. Joining the queue

Due to high demand, a queue system was installed. After the waiting period has expired, you will be asked to enter the ticket shop within 10 minutes. To do this, please click on the button labeled “Continue to the ticket shop” as soon as the prompt appears.
Note: The waiting time depends on the number of visitors. Please follow the instructions below the queue to maintain your waiting position. Leaving the queue prematurely leads to a loss of the waiting position!

2. Access to the ticket shop

You can enter now the ticket shop by entering your specified, valid (and verified) login data. This requires you to enter your customer number or e-mail address and your password. Confirm your entries by clicking the “Login” button.
Note: Participation in immediate online purchase is only possible if you are logged in.

3. Address verification

In order to optimize our customer service and reduce possible problems with your order, you may be asked to provide your current contact information. This is only necessary if you have not already done so in advance. Confirm the changes by clicking the “Save” button – right below the entry form.

4. Online immediate purchase

Now you have the possibility by means of the programme to select available tickets for the performances by clicking on the “Buy tickets” button next to the respective performance.
Note: You will only be able to make an immediate online purchase if you meet the following requirements:

  • You have a customer account in the ticket shop of the Bayreuther Festspiele.
  • Your customer account has been verified in advance.
  • A possibly running order to change the e-mail address stored in the customer account must be completed.
  • Your web browser accepts cookies.

We recommend to use an up-to-date web browser to avoid any technical problems in advance.

Note: You have received a ticket offer (invoice) for the 2021 Festival or have already purchased tickets for the 2021 Festival in an online instant purchase? In both cases, a waiting period of 24 hours after the start of the online instant purchase applies.

5. Selection of tickets

Within the selected performance, you have the option of selecting the desired number of tickets from the displayed (available) price categories in the two drop-down boxes. Confirm your choice by clicking on the “Add to basket” button.
Note: Please note that tickets of the price category you have selected may no longer be available if you do not immediately add them to your shopping basket. Please also note the limits on the number of tickets. You will be informed of both by a respective notice in the shopping basket.

6. Shopping basket

In the shopping basket you can view all tickets reserved for you as well as the total amount of ticket prices. You can remove each ticket from the shopping basket by clicking on the red button marked with a white X to the right of the displayed ticket.

By clicking the blue button “Buy more tickets”, you will be return to step 4 and can add further tickets to the shopping basket.

Click on the button “Proceed to checkout” to continue the ordering process with a summary of your order.

Note: The content of the online shopping basket is reserved for 30 minutes, starting with the first shopping basket entry. If the entire purchase process (including the payment modalities) is not completed successfully within this period of time, the entire contents of the shopping cart will be deleted irrevocably.

7. Summary

In the summary you will see your stored address data, a list of all tickets from your shopping cart, applicable fees and the total amount to be paid upon completion of the purchase.

The payment of the tickets is only possible in Euro. For the payment of your tickets „PayPal“ is available, as well as payment via credit card (Visa, MasterCard and American Express).

Afterwards, confirm that you have read and accept our currently valid General Terms and Conditions by clicking on the corresponding checkbox. The General Terms and Conditions can be accessed via a link and can be printed or saved if required. Now purchase the tickets by clicking the button “Binding order subject to payment”.

8. Payment process

Please follow the instructions of your selected payment provider in the window that opens until your payment is confirmed.

9. Confirmation

After the payment process has been completed  you will be shown whether your payment has been confirmed or rejected by the payment service provider or whether a payment confirmation from the payment service provider is still awaited.

10. Receipt of invoice

After payment confirmation of the payment service provider you will receive your invoice by e-mail from us. In the ticket shop in the area “My Festival” you can also access your invoice.

11. Receipt of tickets

You can retrieve your tickets in your personal log-in area “My Festival”. We will inform you early enough about this point in time. In order to have full access to your tickets, they must be personalized individually in the area “My Festival”. In this area, tickets are available for download as PDF files up to seven days before the respective performance. Please bring your tickets in printed form to the performances.

In principle, the General Terms and Conditions for Immediate Online Procurement apply.