Ticket Order

GENERAL INFORMATION

ORDERING TICKETS

TICKET ORDER

The General Terms and Conditions of the Bayreuth Festspiele GmbH shall apply
– for online and written orders and
– for online immediate purchase tickets.

Ticket orders can only be accepted via the Internet or in writing (order form to: Bayreuther Festspiele · Kartenbüro · Postfach 100 262 · 95402 Bayreuth). Orders by fax or email will not be accepted or processed.

If you have already ordered tickets, you will receive the order form automatically – including personal access to online ordering. If you register with this access data, your previous order and waiting times — just as with the written order — will be taken fully into account.

You can order a maximum of four tickets per work. From price category (PC) 8, the number must be limited to two tickets per work due to the high demand.

In particular, ticket requests are processed based on the number of years spent on the waiting list.

Please do not order tickets if you cannot or do not wish to attend the 2019 Bayreuth Festival. Please mark the appropriate line in the order form. A waiting year may be credited for a maximum of two consecutive years.

Please note: For the opening performance of the Festival and the performances of the new staging changed admission prices apply.

TICKETS FOR DISABLED PERSONS

For each performance, there is one seat available for a wheelchair (PC 6) as well as for one accompanying person (PC 6). These seats can only be purchased together. These seats are only offered via the order process.

For each performance there are up to 20 parquet side seats available for visitors with reduced mobility or similar (in PC 2 and 3 with ground level access). If necessary, we will ask you to provide proof of your mobility restriction (e. g. disability ID card) within the scope of the order. These seats are only offered via the order process.

ONLINE ORDER

We recommend that you complete the order form online (“My Festival”). This is possible from September 7, 2018. In case of a successful online order you will save the processing fee of 6 euros.

PROCESSING OF TICKET ORDERS

Ticket orders for the Bayreuth Festival 2019 will be processed commencing in November 2018.
Internet orders should be received by 31 October 2018 and written orders should be received by 16 October 2018 at the latest.

If you have not received an invoice by mid-February 2019, it is because we were unable to supply you with the tickets. You will not be sent a separate notice of cancellation.

PAYMENT

Payment is only possible in euros. The payment period is given in the invoice.

The processing fee for every seat invoiced is 4 euro.

Payment of invoices can only be made by bank transfer or credit card.

After personalisation has been completed, tickets will be sent to you for self-printing from 15 June 2019 by making them available in your “My Festival” customer area.

Please note the restrictions on the transfer or resale of tickets as per clause 10 of the General Terms and Conditions of the Bayreuther Festspiele GmbH for online and written orders and for online immediate purchase tickets.

ORDERING TICKETS

How can tickets for the Bayreuth Festival be purchased?

Register and verify email

Go to “My Festival”
– Registered customers: please log in and check your details! Are the postal address and e-mail address correct?
– New (first purchase): please register!

Note: you can only register one time with your postal address and e-mail address. If you have forgotten your customer number, e-mail or password click on “Forgot your password?”. Please do not register again!
If you have forgotten your password, you can reset it in the “Forgot your password” section.

Order

Please log in to your customer area at “My Festival” and fill out the order form on the Internet by 31 October 2018. There are no processing fees when using the online ordering procedure.

Alternatively, you can use the paper order form. This should reach the festival before 16 October 2018. If the order is successful, a processing fee of 6.00 euros will be charged. Please note the instructions for ordering which you will find on the back of the order form.

Incoming orders are always processed without paper (standard procedure). If you do not wish this, you can choose to have your invoice and tickets sent by post for a fee of 16.00 euros. Please note that hard copy tickets for the Bayreuth Festival 2019 will be personalised.

Note: the Bayreuth Festival sells tickets for their performances exclusively directly to the performance visitors. Orders from tour operators or commercial resellers will not be considered and any allocated tickets may be blocked.

Provision of an invoice

From November 2018, all orders received in due time before the start of processing will be processed and the tickets will be allocated in accordance with the availability of performances, price categories and individual waiting times in an automated process. If your order is taken into consideration, you will receive a notification by e-mail and can download your invoice in your customer area. If you have chosen “POST-Versand” when placing your order, you will receive the invoice by post. You have three weeks to settle up.

Only tickets ordered according to performance, date and price category will be allocated. Invoices not paid in time will be cancelled without warning, possibly existing waiting years will expire. Upon receipt of payment you will receive a confirmation of payment – provided that your e-mail address is an existing one.

Please note the Date of payment period on your invoice.

Second chance: buy-it-now online

Tickets are expected to be on sale online via the Bayreuth Festival website in March 2019. In principle, all registered interested parties can purchase tickets for this sale without taking waiting times into account.

Note: at the beginning of the online buy-it-now purchase longer waiting times can occur, since experience shows that several thousand people want to buy tickets at the same time, but for technical reasons the number of visitors in the web shop is limited. We ask for your understanding that for reasons of fair distribution in the first 24 hours, only customers can purchase tickets that could not be taken into account in the allocation of tickets ordered for the 2019 Festival.

Personalisation

All tickets sold by Bayreuther Festspiele GmbH are marked with the buyer’s name and must be personalised by the buyer with the visitor’s name.
For “print-at-home” tickets, the personalisation takes place before printing in the respective
“My Festival” personal customer area. Users of hard copy tickets will only receive their tickets after they have personalised them in the respective “My Festival” personal customer area or, if the customer has no such area, by means of an appropriate form. The form will be sent with the invoice and must be completed in full and returned in due time.

Printing tickets

After personalisation, the tickets can be printed. If, for unforeseen reasons, the originally registered visitor name changes, please contact the ticket office of the festival at any time up to one hour before the start of the performance.

Attending a performance

Please arrive at the Festival hall in good time (approx. 30 minutes before the start) and bring your identity document (e.g. identity card) for monitoring purposes.

Note: members of the “Gesellschaft der Freunde von Bayreuth e.V.” can order their tickets directly from their office.

Telephone enquiries

Mon – Fri:
10 a.m. – 12 p.m. CET

+49 921 / 7878 – 780
ticket@bayreuther-festspiele.de

Bank information

Commerzbank Bayreuth
IBAN: DE07 7734 0076 0135 0990 00
BIC: COBADEFFXXX

HypoVereinsbank Bayreuth
IBAN: DE75 7732 0072 0012 4682 53
BIC: HYVEDEMM412

Postbank Nürnberg
IBAN: DE86 7601 0085 0035 3698 53
BIC: PBNKDEFFXXX

Please refrain from making any payments before you receive an invoice.

Box office

During the festival season, the ticket office opens 2 hours before the start of the performance.